Cancel/Change Order

Effective Date: June 25, 2026

At Waketoys.com, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This policy explains the options available for order cancellations and changes, as well as any limitations that may apply once an order enters processing.

1. Order Cancellation Requests

Orders may be canceled only before they have entered the processing or fulfillment stage.

Because we begin preparing orders quickly, cancellation requests should be submitted as soon as possible after the order is placed.

To request an order cancellation, please contact our customer support team and provide:

• Order number
• Full name used for the order
• Email address associated with the purchase
• Request to cancel the order

Submitting a cancellation request does not guarantee that the order can be canceled.

2. Cancellation Timeframe

Our fulfillment process begins promptly after an order is received.

Orders are processed according to the following schedule:

If an order has already entered processing, fulfillment, packaging, or shipment preparation, cancellation may no longer be possible.

3. Orders That Have Already Shipped

Once an order has been shipped, it cannot be canceled.

If you no longer wish to keep the item after receiving it, you may be eligible to return it according to our Return & Refund Policy.

Please review our Return & Refund Policy for complete return eligibility requirements and procedures.

4. Order Modification Requests

Customers may request changes to an order before processing begins.

Possible modifications may include:

• Shipping address corrections
• Recipient name corrections
• Contact information updates
• Product size changes
• Product color changes
• Quantity adjustments

All modification requests are subject to product availability and fulfillment status.

We cannot guarantee that requested changes can be completed.

5. Address Changes

If you notice an error in your shipping address, contact us immediately.

We will make reasonable efforts to update the address before the order enters fulfillment.

Once an order has been shipped, we may no longer be able to modify the delivery address.

Waketoys.com is not responsible for delivery issues resulting from incorrect or incomplete addresses provided during checkout.

6. Changes to Products

Product substitutions, size changes, color changes, or quantity changes may be possible before fulfillment begins.

If the requested replacement item is unavailable, we will notify you of available options.

Any difference in pricing resulting from an approved modification may require additional payment or may result in a partial refund.

7. Combined Orders

Orders that have already been submitted separately generally cannot be combined for shipping or billing purposes.

Customers should ensure all desired items are included before completing checkout.

8. Refused Deliveries

If a customer refuses delivery of an order after shipment, the package may be returned to us by the carrier.

Any refund eligibility will be reviewed according to our Return & Refund Policy after the returned package is received and inspected.

9. Fraud Prevention and Verification

To protect customers and maintain secure transactions, we reserve the right to:

• Verify order information
• Request additional information
• Delay processing when verification is required
• Refuse cancellation or modification requests that cannot be authenticated

These measures help prevent unauthorized account activity and fraudulent transactions.

10. Exceptional Circumstances

We may review cancellation or modification requests on a case-by-case basis when circumstances involve:

• Incorrect products ordered by mistake
• Duplicate orders
• Technical checkout errors
• Customer service processing issues

Approval of such requests remains at our sole discretion.

11. How to Contact Us

For cancellation or order modification requests, please contact us as soon as possible.

Store: Waketoys.com

Email: support@waketoys.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

To help us process your request efficiently, please include your order number and all relevant details in your message.

12. Policy Updates

Waketoys.com reserves the right to modify or update this Cancel or Change Order Policy at any time.

Any revisions will become effective immediately upon publication on this page.

Continued use of our website and services following any updates constitutes acceptance of the revised policy.

Thank you for shopping with Waketoys.com. We appreciate your understanding and cooperation regarding order cancellations and modifications.