Return & Refund Policy

Effective Date: June 25, 2026

At Waketoys.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

Please read this Return & Refund Policy carefully before initiating a return request.

Return Eligibility

We offer a 60-day return period from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

• Returned within 60 days of delivery.
• Unused, unworn, and unwashed.
• In their original condition.
• Free from damage caused by misuse, alteration, or improper handling.
• Returned with original tags and packaging when applicable.

We reserve the right to deny returns that do not meet these requirements.

Non-Returnable Items

For hygiene, safety, and quality reasons, the following items may not be eligible for return:

• Gift cards
• Final sale items
• Clearance items marked as non-returnable
• Products that show signs of wear, washing, damage, or alteration
• Any item specifically identified as non-returnable at the time of purchase

How to Request a Return

To initiate a return, please contact our customer support team.

Email: support@waketoys.com

Please include:

• Order number
• Full name
• Email address used for the purchase
• Reason for the return
• Photos of the item if the product is damaged, defective, or incorrect

Our team will review your request and provide return instructions.

Please do not send products back without receiving return authorization from our support team.

Return Shipping

Customers may be responsible for return shipping costs unless:

• The wrong item was received.
• The item arrived damaged.
• The item was defective upon arrival.

Return shipping instructions will be provided after the return request has been approved.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the problem

Upon verification, we may offer a replacement, refund, or other appropriate resolution.

Inspection of Returned Items

All returned items are inspected upon arrival.

Once we receive and review your return, we will notify you regarding the status of your return request.

If the return is approved, the refund process will begin.

Refunds

Approved refunds are issued to the original payment method used during checkout.

We do not charge any restocking fees, return processing fees, or refund fees for approved returns.

Refund Processing Time

After the refund has been issued, additional time may be required by your bank, credit card provider, PayPal, or payment processor to post the funds to your account.

Exchanges

At this time, we do not guarantee direct exchanges.

If you would like a different size, color, or item, we recommend returning the original item (if eligible) and placing a new order.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account again.
2. Contact your credit card provider or payment processor.
3. Contact your bank, as posting times may vary.

If you have completed these steps and still have not received your refund, please contact our support team for assistance.

Cancellations

Orders may only be canceled before they enter processing or fulfillment.

Once an order has been processed or shipped, it can no longer be canceled. In such cases, customers may request a return after delivery in accordance with this policy.

Abuse of Return Policy

To protect our customers and business operations, Waketoys.com reserves the right to refuse returns, refunds, or future orders in cases involving:

• Fraudulent activity
• Excessive return behavior
• Abuse of promotional offers
• Returned items that do not comply with this policy

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store: Waketoys.com

Email: support@waketoys.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

We are committed to making the return and refund process as simple and transparent as possible.

Policy Updates

Waketoys.com reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page.

By placing an order with Waketoys.com, you acknowledge and agree to the terms of this Return & Refund Policy.