Shipping & Delivery

Effective Date: June 25, 2026

Welcome to Waketoys.com. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy carefully before making a purchase.

Order Processing

All orders are processed within 1 business day after payment has been successfully confirmed.

Orders are processed during our normal business operations:

• Business Days: Monday – Friday
• Order Cut-Off Time: 5:00 PM EST

Orders placed after the daily cut-off time, on weekends, or on public holidays will be processed on the next business day.

Please note that order processing time is separate from shipping transit time.

Shipping Destinations

We currently ship to eligible addresses within the United States.

We are unable to ship to certain restricted locations, military addresses, or regions where carrier service is unavailable.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Shipping Rates

We offer a simple flat-rate shipping structure for all orders.

Shipping fees are displayed during checkout before payment is completed.

Delivery Timeframes

Estimated delivery times consist of both processing time and transit time.

Processing Time

Transit Time

Total Estimated Delivery Time

Delivery estimates are calculated in business days and do not include weekends or holidays.

Please note that delivery times are estimates and are not guaranteed.

Shipping Carriers

Orders may be delivered by one of the following trusted shipping providers:

• USPS
• UPS
• FedEx

The carrier used for a specific shipment will depend on destination, package size, logistics availability, and operational requirements.

Order Tracking

Once your order has been shipped, a shipping confirmation email will be sent to the email address associated with your order.

This email will include:

• Shipment confirmation
• Tracking number
• Tracking link (when available)

Tracking information may take up to 24–48 hours to become active after the carrier receives the package.

Customers can use the provided tracking number to monitor delivery progress.

Address Accuracy

Customers are responsible for ensuring that all shipping information is correct before submitting an order.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact information

Waketoys.com is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Undeliverable Packages

If a package is returned to us because:

• The shipping address was incorrect
• Delivery was refused
• The package was unclaimed
• Carrier delivery attempts were unsuccessful

we may contact the customer to arrange reshipment.

Additional shipping charges may apply for reshipment requests.

Delayed Deliveries

While we strive to meet all estimated delivery windows, certain circumstances may cause delays beyond our control, including:

• Severe weather conditions
• Natural disasters
• Carrier transportation disruptions
• Peak holiday seasons
• High shipping volumes
• Security inspections
• Incorrect address information

In these situations, delivery may require additional time.

We appreciate your patience and understanding when unforeseen delays occur.

Lost Packages

A package may be considered lost if tracking information shows no movement for an extended period or if the carrier confirms that the shipment cannot be located.

If you believe your package has been lost, please contact us as soon as possible. We will work with the carrier to investigate the shipment and determine the appropriate resolution.

Investigation timelines may vary depending on the shipping carrier.

Damaged Packages

If your package arrives visibly damaged, please:

1. Take photographs of the package and products immediately.
2. Retain all packaging materials.
3. Contact our support team promptly.

Providing clear photos and order information will help us review the issue and assist you more efficiently.

Split Shipments

In some cases, items from the same order may be shipped separately.

This may occur due to:

• Inventory availability
• Product sourcing
• Packaging requirements
• Logistics optimization

Customers will not be charged additional shipping fees for split shipments resulting from our fulfillment process.

Shipping Restrictions

We reserve the right to refuse, limit, or cancel shipments where:

• Delivery is prohibited by law
• Carrier service is unavailable
• Fraudulent activity is suspected
• Shipping information cannot be verified

If an order cannot be fulfilled, customers will be notified and any applicable refund will be processed according to our policies.

Support Information

If you have any questions regarding shipping, delivery status, or tracking information, please contact us.

Store: Waketoys.com

Email: support@waketoys.com

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Our customer support team will make every effort to respond promptly and assist with any shipping-related inquiries.

Policy Updates

Waketoys.com reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically to stay informed about current shipping procedures.

Thank you for shopping with Waketoys.com.